Refund Policy
Effective Date: October 31, 2026
1. Digital Services (Data & PINs)
Due to the immediate nature of digital goods, sales are generally final. However, exceptions apply:
- Eligible for Refund: If your payment is successfully deducted but the system fails to deliver the data or PIN within 24 hours due to API downtime.
- Not Eligible: If you input the wrong recipient phone number and the order is successfully processed to that number, we cannot reverse or refund the transaction.
2. Physical Goods (Gadgets)
For physical items purchased from our Phones & Accessories shop, we offer a 7-day return window strictly for factory defects. Items must be returned in their original packaging with all accessories included. Refunds or replacements are not issued for damage caused by user mishandling, drops, or liquid exposure.
3. Processing Timeline
Approved refunds for digital transactions are initiated immediately but may take 3 to 5 business days to reflect in your bank account or mobile money wallet, depending on the payment gateway (Paystack) processing times.
4. How to Request a Refund
To dispute a transaction or claim a refund, you must contact our support team with your order tracking number or payment receipt: